💻 JOB DESCRIPTION – CUSTOMER SUPPORT EXECUTIVE

Company: Automobile Software Company
Position: Customer Support Executive
Location: Work From Home – Remote
Experience: Freshers
Salary: ₹1.8 LPA – ₹2.4 LPA
Qualification: Not Specified
Working Hours: 8:00 AM – 5:00 PM
Work Mode: 100% Work From Home

📋 Job Summary

We are an Automobile Software Company looking for enthusiastic and customer-focused Customer Support Executives to support the onboarding and ongoing usage of our software product. The role involves customer training, resolving user issues, conducting online sessions, and coordinating with the product team to ensure a smooth customer experience.

🔹 Key Responsibilities

• Contact non-users and provide product training and assistance.
• Understand customer issues and provide appropriate solutions.
• Create training videos, user guides, and support documentation.
• Conduct webinars and online training sessions for customers.
• Handle incoming customer support calls professionally.
• Provide product demonstrations and explain software features clearly.
• Follow up with customers to ensure issues are properly resolved.
• Coordinate with the Product/Technical Team to report and resolve bugs and technical issues.
• Maintain proper records of customer queries, issues, and resolutions.
• Ensure a positive customer experience throughout the onboarding and support process.

🎓 Skills Required

• Good English communication skills – both written and verbal.
• Strong customer-handling and interpersonal skills.
• Ability to explain software features in a simple and understandable manner.
• Good presentation and training skills.
• Basic computer and internet knowledge.
• Willingness to learn new software products and technologies.
• Good problem-solving and follow-up skills.
• Ability to work independently in a work-from-home environment.

🎯 Eligibility

• Freshers are welcome to apply.
• Candidates with strong English communication skills are preferred.
• Interest in customer support, software products, training, or technology will be an advantage.

💰 Salary

₹1.8 LPA – ₹2.4 LPA
(Based on skills and suitability)

⏰ Job Timing

8:00 AM – 5:00 PM

📂 Job Category

Customer Support / Software Support / Customer Success / IT Support

🏠 Work Location

Work From Home – Remote