JOB DESCRIPTION – CUSTOMER SUPPORT EXECUTIVE

Company: Automobile Software Company
Position: Customer Support Executive
Location: Work From Home – Remote
Experience: Freshers can apply; 1+ Year in Customer Support is an advantage
Salary: Up to ₹2.4 LPA
Qualification: Not Specified
Working Hours: 8:00 AM – 5:00 PM
Work Mode: 100% Work From Home

 Job Summary

We are an Automobile Software Company looking for enthusiastic and customer-focused Customer Support Executives to handle product onboarding and provide ongoing support for our software product. The role involves customer training, resolving user issues, conducting online sessions, and coordinating with the product team to ensure a smooth customer experience.

🔹 Key Responsibilities

• Contact non-users and provide product training and assistance.
• Understand customer concerns and assist in resolving product-related issues.
• Create training videos and user guides to help customers understand the software.
• Conduct webinars and online training sessions for users.
• Handle customer support calls professionally and efficiently.
• Provide clear explanations and guidance on software features and usage.
• Follow up with customers to ensure their issues are resolved.
• Coordinate with the Product Team to identify, report, and resolve bugs and technical issues.
• Maintain proper records of customer queries, issues, and resolutions.
• Support customers throughout the product onboarding process.

• Good English communication skills, both written and verbal.
• Strong customer-handling and interpersonal skills.
• Ability to explain software products clearly and patiently.
• Good presentation and training skills.
• Basic computer and internet knowledge.
• Good problem-solving and follow-up skills.
• Willingness to learn new software products and technologies.
• Ability to work independently in a remote environment.

   Eligibility

• Freshers are welcome to apply.
• 1+ year of experience in Customer Support will be an added advantage.
• Candidates with good English communication skills are preferred.
• Candidates interested in customer support, software products, training, and technology are encouraged to apply.

   Salary

Up to ₹2.4 LPA

  Job Timing

8:00 AM – 5:00 PM

  Job Category

Customer Support / Software Support / Customer Success / IT Support

  Work Location

Work From Home – Remote

  How to Apply

Interested candidates can send their updated CV to:

 WhatsApp: 9841092007