Chetpet,Chennai ,Customer Care Executive … Apply now

Title : Customer Care Executive- Surgical Equipment company

Experience : 1 to 2 year

Location : Chennai, Chetpet

Summary : A customer service representative, or CSR, will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.

Responsibilities :

  • Handling the inbound calls.
  • Builds fruitful and cherishing relationship with the client.
  • Follows up on customer inquiries and research to assure satisfactory completion.
  • Responsible to maintain the timelines for each call.
  • Maintains and updates customer profiles.
  • Coordinate with the vendor & update client accordingly.
  • Follows up with the clients for any special requirements.
  • Maintenance of customer complaints.
  • Customer feedback & surveys.
  • Highlight customer issues to the concern authorities.
  • Finding new customers
  • Payment follow up

Requirements :

  • Fresher can apply.
  • Under graduate can apply but graduate will be preferred.
  • Relevant field experience will be preferred.
  • Excellent spoken and written communication skills
  • Knowledge of Customer’s Culture
  • Ability to handle stressful situations
  • Willingness to work in 24×7 environment and rotational shifts.
  • Excellent team work and ability to work in distributed delivery environment

Job Type: Full-time

Salary: ₹15,000.00 to ₹22,000.00 /month

Experience:

  • technical support: 1 year (Preferred)
  • total work: 2 years (Preferred)
  • tele sales: 1 year (Preferred)
  • Telemarketing: 1 year (Preferred)

Education:

  • Bachelor’s (Preferred)

Work Remotely:

  • Temporarily due to COVID-19

Jesu 9841092007